At Fly and Flirty, each piece of custom apparel, handcrafted drinkware, jewelry, and care package is created with care. Because our products are made-to-order or fall under hygiene/personal care guidelines, we maintain specific return policies to ensure fairness and quality.
Final Sale Items
Custom & Personalized Goods: Items with custom printing, personalized names, or made-to-order designs are final sale and cannot be returned or exchanged due to buyer's remorse.
Jewelry & Care Packages: Due to hygiene standards, earrings, unwrapped body items, and opened care package contents are non-returnable.
Damaged, Defective, or Incorrect Orders
7-Day Reporting Window: If your order arrives damaged, defective, or with an incorrect item, please email us at [your-email@domain.com] within 7 days of delivery.
Required Info: Include your order number and clear photos showing the damaged product and outer packaging.
Resolution: Once verified, we will send a replacement at no cost to you or issue a full refund to your original payment method.
Order Cancellations
24-Hour Window: You may cancel an order for a full refund within 24 hours of purchase.
In-Production Orders: Once production has started on custom merchandise after 24 hours, cancellations can no longer be processed.
Apparel Size Exchanges (Standard Non-Customized Items Only)
Timeline & Condition: Exchanges for standard apparel sizes are accepted within 14 days of delivery. Items must be unworn, unwashed, and free of odors, pet hair, or makeup.
Shipping Costs: Customers are responsible for return postage on sizing exchanges. Original shipping fees are non-refundable.
Refund Processing
Timeframe: Approved refunds will be processed back to your original payment method (Stripe or PayPal) within 3–5 business days